Payment Methods

At AtelierCasa.es, we offer different secure payment methods so that you can make your purchases conveniently, clearly and safely.

The available payment methods will be displayed during the checkout process before the order is confirmed. Some methods may not be available for certain products, amounts, delivery areas, made-to-order products, personalised products or custom-made furniture.

1. Online card payment via Stripe

You can pay for your order online by bank card through Stripe, an external secure payment platform.

Stripe allows payments to be processed with credit or debit cards and other compatible methods that may be available at any given time.

AtelierCasa.es does not store your full bank card details. Payment data is processed directly by Stripe in accordance with its own security, privacy and data protection terms.

Once payment has been completed successfully, the order may proceed to preparation, unless it is a made-to-order product, personalised product or custom-made furniture with specific manufacturing or availability conditions.

2. Payment via PayPal

You can pay for your order online using PayPal, either through your PayPal account or through payment methods accepted by PayPal.

When selecting PayPal as a payment method, you will be redirected to the PayPal platform to complete the transaction securely.

AtelierCasa.es does not store the financial data associated with your PayPal account. PayPal processes the transaction in accordance with its own terms of use, security and privacy policies.

3. Payment via Bizum

You may choose Bizum as an instant payment method, provided that this option is available during the checkout process.

Payment via Bizum is made securely through your bank, which ultimately validates the transaction.

To use Bizum, you will usually need to enter the telephone number linked to Bizum and confirm the transaction following your bank’s instructions.

The availability of Bizum for online purchases depends on each banking entity and the configuration active at any given time.

4. Payment by bank transfer

You may also pay for your order by bank transfer.

If you choose this payment method, AtelierCasa.es will provide you with the bank details necessary to make the transfer.

It is important to include the order number in the payment reference so that we can correctly identify the payment.

Example of payment reference:

Order #12345

The order may remain pending until AtelierCasa.es confirms effective receipt of the payment.

If payment is not received within the period indicated by AtelierCasa.es, the order may be cancelled without liability for AtelierCasa.es.

5. Made-to-order products, personalised products or custom-made furniture

In the case of made-to-order products, personalised products or custom-made furniture, AtelierCasa.es may request full or partial payment before starting the preparation, manufacture, personalisation, adaptation or ordering of the product.

The order will not be started until the requested payment has been received and correctly confirmed, unless expressly agreed otherwise.

Once the manufacturing, personalisation, adaptation or supplier ordering process has begun, the order may not be cancellable at the customer’s request, except in the case of defect, lack of conformity, error attributable to AtelierCasa.es or another legally applicable reason.

6. Cash on delivery

Unless expressly stated otherwise, AtelierCasa.es does not offer cash on delivery or cash payment at the time of delivery.

Orders must be paid using one of the payment methods available during the checkout process.

7. Card payment at the time of delivery

Unless expressly stated otherwise, AtelierCasa.es does not offer card payment at the time of delivery.

If this option were offered in a specific case, the customer would be expressly informed before confirming the order.

8. Payment security

AtelierCasa.es uses secure external payment providers to process transactions.

Online payments may be subject to strong customer authentication, bank validation, confirmation through a mobile application, security code or other security mechanisms established by the bank or payment provider.

AtelierCasa.es reserves the right to verify any order before accepting, preparing or shipping it, especially where there are signs of fraud, unauthorised use of payment methods, incomplete data, inconsistencies in the information provided or any circumstance that may affect the security of the transaction.

9. Payment confirmation

Once payment has been completed successfully, the customer may receive an order confirmation by email or another contact channel provided during the purchase.

For payments by card, PayPal or Bizum, confirmation usually takes place more quickly.

For payments by bank transfer, confirmation may take longer, depending on the banking entity, day of the week, time of transfer and type of transaction.

10. Invoicing

The customer may request an invoice in accordance with applicable regulations.

To issue the invoice, AtelierCasa.es may request the necessary data, such as name and surname or company name, NIF/NIE/CIF, tax address, email address and order details.

The customer is responsible for providing correct, complete and up-to-date billing information.

11. Refunds

If a paid order must be cancelled by AtelierCasa.es, or if a refund is due in accordance with the Purchase Conditions, the corresponding amount will be returned to the customer using the same payment method used, unless another method is expressly agreed.

The time needed to receive the refund may vary depending on the bank, payment provider or method used.

In the case of product returns, AtelierCasa.es may withhold the refund until the returned products have been received or until the customer has provided sufficient proof of return, as applicable.

12. Payment errors or incidents

If an error occurs during payment, the customer should check whether the charge has been correctly made by their bank or payment provider before attempting the transaction again.

In case of doubt, the customer may contact AtelierCasa.es, indicating the order number, the email used for the purchase and a description of the incident.

Full bank card details, passwords, security codes or confidential access information for bank accounts must not be sent by email.

13. Fraud prevention

AtelierCasa.es may reject, cancel or block orders where there are reasonable signs of fraud, identity theft, unauthorised use of payment methods, abuse of promotions, false data or unlawful use of the website.

To protect both the customer and AtelierCasa.es, we may contact the buyer to verify certain order details before accepting, preparing or shipping the order.

14. Frequently asked questions

How can I pay for my order?

You can pay using the methods available during the checkout process, including Stripe, PayPal, Bizum and bank transfer, depending on availability.

Can I pay cash on delivery?

No. Unless expressly stated otherwise, AtelierCasa.es does not offer cash on delivery.

Can I pay by card when receiving the order?

No. Unless expressly stated otherwise, AtelierCasa.es does not offer card payment at the time of delivery.

When is my order prepared?

The order is prepared once payment has been received and confirmed, unless different conditions are agreed in writing.

What happens if I pay by bank transfer?

The order will remain pending until AtelierCasa.es confirms receipt of the payment. You must include the order number in the payment reference.

When will I receive a refund if a paid order is cancelled?

If a refund is due, AtelierCasa.es will process it using the same payment method used by the customer, unless expressly agreed otherwise. The time needed to receive the refund will depend on the bank or payment provider.

Do custom-made furniture orders require advance payment?

Yes. For made-to-order products, personalised products or custom-made furniture, AtelierCasa.es may request full or partial payment before starting the preparation, manufacture, adaptation or ordering of the product.

15. Contact

For any questions related to payment methods, payment confirmation or refunds, you may contact AtelierCasa.es:

Email: [email protected]
Telephone: +34 66 383 69 62
Postal address: Calle Ebanista Hervas 17, Piso 3, 3A, 12004 Castellón de la Plana, Castellón, Spain